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Meet the Q&C Team

Behind every quick turnaround and confidential solution at Quick & Confidential, you’ll find an experienced team of legal support professionals making it happen. Our staff bring decades of combined experience to each case, and remain friendly and helpful throughout the process. Professional, approachable, experienced, and dedicated, the Q&C team supports your legal needs with expert precision and a personal touch.
Greg Vaughn

Greg Vaughn

Chief Executive Officer of Q&C

Greg Vaughn, Chief Executive Officer of Q&C, has guided the company since 1995 …
Jennifer Koehler

Jennifer Koehler

Executive Vice President, Human Resources
Jennifer Koehler, Executive Vice President and Human Resources Manager at Q&C, brings …
Tevita Setoki

Tevita Setoki

Executive Vice President of Operations
Tevita Setoki serves as Executive Vice President of Operations at Q&C, bringing extensive …
Samantha Villa

Samantha Villa

Client Services Specialist
Samantha Villa joined Q&C in 2020 and has since been a cornerstone of the organization …
Shayna Rabaiotti

Shayna Rabaiotti

Client Services Specialist
Shayna Rabaiotti joined Q&C in 2024 and brings valuable customer-facing expertise …
Greg Vaughn

Greg Vaughn

Chief Executive Officer of Q&C

Greg Vaughn, Chief Executive Officer of Q&C, has guided the company since 1995, drawing on more than three decades of experience in litigation support. Under his leadership, Q&C has expanded from a local support service provider to a nationwide litigation support partner, delivering integrated solutions with a focus on quality, reliability, and client service.
Greg prioritizes a familial, people-centric culture that values both employees and clients. This approach has fostered a positive workplace environment and a seamless, client-focused experience across all engagements.
His strategic vision and commitment to operational excellence have been instrumental in sustaining Q&C’s growth, innovation, and reputation within the industry.

Key strengths:

  • Strategic leadership and organizational growth
  • Client-centric service delivery and experience
  • Talent development and team empowerment
  • Operational efficiency and process improvement
  • Industry insight and long-term planning
Jennifer Koehler

Jennifer Koehler

Executive Vice President, Human Resources
Jennifer Koehler, Executive Vice President and Human Resources Manager at Q&C, brings more than three decades of experience and a steadfast commitment to advancing our industry leadership in litigation support and customer service. Over her 30+ years with Q&C, she has cultivated deep expertise in talent strategy, organizational development, and employee engagement, aligning people-centric practices with the company’s strategic goals.
Jennifer is dedicated to ensuring an effortless client experience by translating strong HR fundamentals into operational excellence—recruiting top talent, fostering a culture of continuous improvement, and implementing processes that support exemplary service delivery. Her hands-on leadership and strategic vision have been instrumental in shaping our workforce, policies, and programs to meet evolving client requirements while maintaining the highest standards of integrity and performance.

Key strengths:

  • Talent acquisition and development aligned with business strategy
  • Leadership development and succession planning
  • Employee engagement, culture building, and change management
  • HR governance, compliance, and risk management
  • Process optimization to enhance client experience and service delivery
As a trusted advisor to the executive team, Jennifer remains focused on sustaining Q&C’s trajectory of innovation in litigation support, ensuring we consistently exceed client expectations while fostering an inclusive and high-performing workplace.
Tevita Setoki

Tevita Setoki

Executive Vice President of Operations
Tevita Setoki serves as Executive Vice President of Operations at Q&C, bringing extensive operational acumen and a process-driven leadership style to the senior management team. Since joining the company in 2023 as Production Manager, he has applied his expertise in workflow optimization, production efficiency, and cross-functional team alignment to elevate service delivery across the organization.
In May 2024, he was promoted to Vice President of Production, where he led a comprehensive restructuring of the production department, introducing scalable systems and performance metrics that continue to drive quality and on-time execution. Today, Mr. Setoki oversees all facets of operations, leveraging data, technology, and strategic planning to ensure consistent, high-quality outcomes for our clients.

Key strengths:

  • Leadership and Team Management
  • Process Optimization
  • Quality Control
  • Project Management
  • Problem Solving
  • Inventory and Supply Chain Management
Samantha Villa

Samantha Villa

Client Specialists Services/Office Manager
Samantha Villa joined Q&C in 2020 and has since been a cornerstone of the organization, contributing across every facet of the business. As a versatile leader who manages accounts receivable and sales, Samantha also actively supports production on large projects, reflecting her hands-on approach and deep understanding of the company’s operations. Widely recognized as the face of the company, she embodies Q&C’s commitment to exceptional client service and reliable delivery.
Samantha excels at building strong client relationships, delivering responsive support, and ensuring a seamless experience from initial contact through project completion. Her cross-functional involvement and customer-centric focus make her a valuable asset to both clients and the Q&C team.

Key strengths:

  • Client relationship management and account oversight
  • Sales enablement and revenue-generating initiatives
  • Accounts receivable processes and financial stewardship
  • Cross-functional collaboration across sales, production, and operations
  • Exceptional customer service with a solutions-oriented mindset
As a trusted ambassador for Q&C, Samantha consistently reinforces our commitment to quality, integrity, and client satisfaction, contributing to long-term partnerships and the company’s continued success.
Shayna Rabaiotti

Shayna Rabaiotti

Client Services Specialist
Shayna Rabaiotti joined Q&C in 2024 and brings valuable customer-facing expertise to the organization. Known for delivering service with professionalism and a welcoming approach, she consistently strives to understand client needs, build strong relationships, and ensure a positive experience across all interactions.

Key strengths:

  • Customer relationship management and client advocacy
  • Effective communication and attentive problem-solving
  • Service delivery excellence with a client-first mindset
  • Cross-functional collaboration to meet and exceed expectations
  • Adaptability and a proactive approach to issue resolution
In her role, Shayna focuses on enhancing the client journey, ensuring responsive support, and contributing to a culture of service excellence. Her colleagues value her reliability, positivity, and commitment to delivering high-quality outcomes with a courteous, solutions-oriented approach.